Get answers to frequently asked questions about pricing
We want to help you get started with tracezilla. Free onboarding is included in all subscriptions.
Your onboarding depens on your subscription:
- TRADE: 5 hours onboarding included and free support via email, chat and phone
- PRODUCTION: 12 hours onboarding and free support via email, chat and phone
Additional:
- TASKS: 5 hours extra onboarding on top of the basic subscription
- B2B COMMERCE: 5 hours extra onboarding on top of the basic subscription
- POWER PACK: 3 hours extra onboarding on top of the basic subscription
Our customer consultants provide onboarding in English, Danish and Swedish.
tracezilla user accounts are personal. We know that not everyone in a food company has to deal with documentation, sales and purchasing. Therefore, you only need to purchase user accounts for the employees who are going to use tracezilla.
The price of a user license depends on your subscription.
You can read more about prices here.
Yes, you can change your plan at anytime.
You can try tracezilla for free for 14 days. After that you can create a subscription to continue using tracezilla. Read more about the different subscription plans here
If you do not create a subscription, you will have limited access to tracezilla, but you can upgrade at anytime.
Credit cards including MasterCard and Visa.
We are happy to help you get started with tracezilla based on your specific needs. We can help you to set your master data up and together with you find the best ways for you to use tracezilla.
We know that it takes time and practice to implement a new system. That’s why we want to guide and support you in the best possible way. Free onboarding is included in all subscriptions.
Your onboarding fits your price plan:
- TRADE: 5 hours of onboarding included and free support via email, chat and phone
- PRODUCTION: 12 hours of onboarding and free support via email, chat and phone
Additional:
- TASKS: 5 hours extra onboarding on top of the basic subscription
- B2B COMMERCE: 5 hours extra onboarding on top of the basic subscription
- POWER PACK: 3 hours extra onboarding on top of the basic subscription
Our customer consultants provide onboarding in English, Danish and Swedish.
We look forward to hearing from you in case you would have any questions. Our support can be contacted in English, Danish and Swedish.
You can contact our support via email, chat or phone. Read more on this page.
Our opening hours on phone and chat are 9am to 12am and 1 pm to 3pm CET.
We have a flexible payment subscription model. So you are never bound to more than one month and can always cancel at the end of your current subscription period.
At tracezilla, we do a great deal to protect your data.
All connections are encrypted, and we regularly back up all data. We thoroughly educate our employees on our guidelines for IT security and for the responsible use of IT.
tracezilla complies with the rules for GDPR and has data stored and processed by subcontractors who comply with the rules for GDPR.
It is easy to export data from tracezilla if you need to export it into other systems.
You can choose whether you want to pay by card or invoice.
If you own your company account, you can update your payment card in Company Settings > Subscription > Payment.
If you want to pay by invoice, please contact your contact person at tracezilla or write to us at support@tracezilla.com. Please let us know which email address you use for invoices.
We know that food companies are different and need different features for different types of workflows and documentation. That’s why we’ve created an overview where you can see which features are included in the different subscriptions, so you can choose the subscription that suits you and your food business.
If you need help choosing the right subscription, do not hesitate to book a free demo meeting with us. We’ll help you get started.
tracezilla is a good fit for most companies where traceability is essential.
We currently have customers in areas such as medicine, pharma, medical devices, resources, clothing and cosmetics.